PRIVACY POLICY (POPIA COMPLIANT)
1. Introduction
Welcome to [secretcloset.co.za] (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- IP address and browser data
We only collect information necessary to:
- Process orders
- Deliver products
- Provide customer support
- Improve our services
3. How We Use Your Information
Your personal information is used to:
- Process and fulfil orders
- Communicate order updates
- Provide customer support
- Improve user experience
- Send marketing communications (only if you opt-in)
4. Sharing of Information
We do not sell or rent your personal data.
We may share your information with:
- Courier and delivery partners
- Payment processors
- IT and hosting providers
All third parties are required to handle your data securely and in compliance with POPIA.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Loss
- Unauthorized access
- Misuse
All transactions are processed through secure payment gateways.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfil orders
- Comply with legal obligations
- Resolve disputes
7. Your Rights (POPIA)
You have the right to:
- Access your personal data
- Correct or update your data
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact: info@secretcloset.co.za
8. Cookies
Our website uses cookies to:
- Improve functionality
- Remember user preferences
- Analyze website traffic
You may disable cookies in your browser settings.
9. Third-Party Content
Our website may contain links or embedded content from third-party websites. We are not responsible for their privacy practices.
10. Discreet Handling (Important for Adult Industry)
We prioritize your privacy:
- All orders are shipped in plain, unbranded packaging
- Billing descriptors are discreet
- No sensitive product details are visible externally
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
12. Contact Information
For any privacy-related queries:
Email: info@secretcloset.co.za
