1. Website Use (18+ Only)
The website www.secretcloset.co.za, including our online store and blog content, is strictly intended for use by persons 18 years of age or older.
If you are under the age of 18, you must exit this website immediately.
By accessing or using this website, you confirm that you meet this requirement.
2. Acceptance of Terms
By using www.secretcloset.co.za, you agree that these Terms & Conditions apply to:
- Your use of the website
- Any purchases made
- Any interaction with our services
We reserve the right to amend, suspend, or terminate access to the website at our sole discretion without prior notice.
3. Third-Party Content & Links
The views and opinions expressed on this website, blog, or any linked platforms do not necessarily reflect those of Secret Closet, its owners, or staff.
We do not control or endorse:
- External websites
- Social media platforms
- Third-party content
You acknowledge that we are not responsible for any content, products, or services offered on external platforms.
4. Legal Right to Purchase
All products sold on www.secretcloset.co.za are strictly for persons 18 years and older.
By purchasing from us, you confirm that:
- You meet all legal age requirements
- You are legally permitted to purchase such products
You indemnify Secret Closet against any liability arising from failure to meet these requirements.
Products such as smoking accessories are intended for use with legal substances only. Any illegal use is strictly prohibited, and we accept no liability for misuse.
5. Health & Usage Disclaimer
Secret Closet is not a medical provider.
- No information on this website should be interpreted as medical advice
- Always consult a qualified healthcare professional before using any product
All adult products are sold as novelty items and intended for use by healthy adults only.
You agree to:
- Use products responsibly
- Follow hygiene and safety guidelines
- Not share intimate products
6. Orders, Pricing & Availability
- All prices are listed in South African Rand (ZAR)
- Prices are subject to change without notice
- Products are subject to availability
We reserve the right to:
- Correct pricing errors
- Cancel orders due to incorrect pricing or stock issues
If payment has been made for an unavailable item, a full refund will be issued.
7. Payment Options
We accept:
- EFT (Electronic Funds Transfer)
- Instant EFT
- Credit/Debit Cards
- Zapper, RCS, Mobicred (via secure payment gateways)
Payment must be completed within 7 days, failing which the order may be cancelled.
8. Shipping & Delivery
- Orders are typically processed within 1 business day (excluding weekends/public holidays)
- Delivery time: 1–5 working days depending on location
We use trusted delivery partners including:
- Courier services
Important:
- All orders include tracking
- Once shipped, customers are responsible for tracking their parcel
- Delivery address cannot be changed after dispatch
Discreet Packaging:
All orders are shipped in plain, unbranded packaging with no indication of contents.
9. Delivery Terms
Delivery is considered complete when:
- A signature is obtained at the delivery address
- OR accepted by security at estates/complexes
Customers must ensure someone is available to receive the parcel.
10. Returns & Exchanges (Hygiene Policy)
Due to the nature of our products:
❌ No returns on:
- Opened or used products
- Intimate items
✅ Returns accepted only if:
- Item is defective
- Item is damaged on arrival
- Incorrect item delivered
Claims must be made within 7 days and include proof (photos/video).
Returned items must be:
- Clean and sanitized
- In original packaging
11. Refund Policy
In line with the Consumer Protection Act:
Refunds may be granted if:
- Order has not yet shipped
- Product is unused and sealed
Customers are responsible for:
- Payment processing fees
- Return shipping costs
Refunds are processed within 5 business days after approval.
12. Insurance & Claims
Orders include limited insurance cover.
Claims for lost/stolen parcels:
- Can only be processed after courier confirmation
- May take several days depending on investigation
13. Coupons & Promotions
- Coupons are valid only on www.secretcloset.co.za
- Only one coupon may be used per order
- Coupons cannot be combined with other promotions
- Coupons cannot be exchanged for cash
We reserve the right to modify or cancel promotions at any time.
14. User Conduct
You agree not to:
- Use the website unlawfully
- Upload harmful or offensive content
- Attempt to disrupt website functionality
15. Reviews & User Content
By submitting reviews, you:
- Grant us the right to use and publish your content
- Confirm your content is accurate and lawful
We reserve the right to remove:
- Offensive or misleading content
- Spam or promotional content
16. Limitation of Liability
To the fullest extent permitted by law:
Secret Closet is not liable for:
- Misuse of products
- Indirect or consequential damages
- Delivery delays beyond our control
Liability is limited to the value of the product purchased.
17. Privacy & POPIA Compliance
We comply with the Protection of Personal Information Act (POPIA).
Your data is:
- Kept secure
- Used only for intended purposes
- Never sold to third parties
You may opt out of communications at any time.
18. Cookies
We use cookies to:
- Improve user experience
- Store preferences
Cookies do not collect sensitive personal data.
19. Intellectual Property
All website content is the property of Secret Closet.
You may not:
- Copy
- Reproduce
- Distribute
…without written permission.
20. Accessibility
We aim to comply with WCAG accessibility guidelines to ensure usability for all users.
21. Amendments
We reserve the right to update these Terms at any time.
The latest version published on www.secretcloset.co.za will always apply.
22. Governing Law
These Terms are governed by the laws of South Africa.
23. Contact Details
Website: www.secretcloset.co.za
Email: info@secretcloset.co.za
Location: South Africa
Discretion Guarantee
We understand the importance of privacy:
- 100% discreet packaging
- No product details on parcels
- Confidential handling of all orders
